***********!! service received, VERY DISSAPOINTED!!!,..issue pending...., not yet resolved. - Ticket *** / 234BWK140723

***********!!, lacking the skills or knowledge to do a job or perform an action correctly. This is exactly the type of unsatisfactory service A LOYAL AND PAYING CUSTOMER received from your company. On the 12th of July 2023, I contacted your Contact Centre explaining that our residential landline has a dialer tone but we are unable to receive incoming calls or attempt outgoing calls. A ticket number: ***3 was created acknowledging my query to fix the issue, however, on 13 July 2023 at 06:59 am, I received an SMS that ticket *** is restored. Another call was made on the same day to Telkom where I explained once again the ONGOING ISSUE we are still experiencing to which the consultant advised a technician has been booked for a call out to resolve the issue as he can see that there is indeed an issue with our landline, reference provided: 234BWK140723. On the 15th of July 2023, 06:59 am, my fault refernce:***3 was closed. To date, no technician has yet to resolve the landline issue. I am aware that all calls are recorded due to the POPIA Act and sharing of personal information. With that said, can a consultant and /or management investigate the matter as I would like clarity on where the miscommunication regarding my issue went wrong and will TELKOM please be so KIND as to get a technician out and get my landline FIXED and operational!. Customer loyalty depends on a business's promise to remain customer-centric.