Service Quality not up to scratch

We recently filed a complaint with both Mweb and Telkom regarding a faulty line. Mweb assistance quickly found that the issue of noise, intermittent connectivity, as well as low sync speeds on our line was on telkoms side.<br> <br> We currently subscribe for a 4Mbps line, which over the past month or 2 has experience continuous drops of connectivity, and low sync speeds. Attenuation sits at 51dB - Which to my understanding should allow for up to and around our 4Mb allocated speed. We've experience during peak hours and after business hours speeds varying between 2.1Mbps and 2.5Mbps, this is already unusually low and a telkom technician came out to check the issue.<br> <br> After working on the line yesterday, returning home today I decided to run a test on the line and obtained the result below (after business hours):<br> <br> Down spd: 1.84Mbps<br> Up spd: 0.43Mbps<br> <br> With ping & noise remaining as they normally should. This was one of a few tests +-30mins inbetween each, all netting similar results.<br> <br> Img link for reference: [URL Removed]<br> <br> This is unusually low and definitely not acceptable. Some assistance on the matter would be greatly appreciated