Service provider you wouldn't use for free.

Acquiring the Telkom Business as a service provider made me nervous. (A single star is charitable)

All Telkom has done since is prove my doubts about their service delivery as fact.

Porting the profile from the previous user was easy enough thanks to a face to face at the Telkom outlet.

Nightmare since then.

Firstly my app is always experiencing technical difficulties. Or the app is encountering a problem retrieving my info. So I can't perform any self services at all.

Secondly the call centre is a joke! 10217 tells you to call ***80 tells you to call ***drops your call when you get through to an agent. 10217 then tells you you have called the wrong number and tells you to call 10210

All of this after listening to the same 5 minute menu to better direct your call!

10217 finally answers and again tells me to call 081 180, at this point I beg for any kind of help and I get a response of (the floor manager isn't here right now) I can get them to call you back. How long I ask (I'll check........................................................ I really don't know, may take about an hour.

Notice how I did not include any of the service consultants names, some tried to help me when I started loosing patience for the matter. They are limited by your flawed call centre system, some plead that they aren't qualified to assist me with checking my current balance. Why the 8 phone calls and 3 diverts to put me in contact with someone that can actually help me.

Even when I ask someone to cancel my services, that's another number and they are not qualified to assist with that.

Since my initial complaint some time back I have had sales consultants come to my work place to convert me from my current service provider to Telkom, at this point, I would not accept Telkom services for free. Simply because if anything does go wrong, nothing functions at the call centre or app.