Service provider....What service??

We moved on 27 Feb, I put in a request 24 Feb to move the line to our new premises. I was informed I would be contacted within 72 hours. I went into the Ballito branch on 4 March to find out what the progress was. I was told my order was put on hold as they could not locate the nearest box. No wonder, they had my address completely wrong (No idea where they got it from!) and nobody even bothered to call, email or even sms to let me know there was a problem. The only way to sort the problem with the nearest box I was told, is to go knocking door to door to ask what their landline number is so I could give it to Telkom. I am a working mother with a baby of 8 months, when do they think I have the time to do that!! And what do they have technicians for if I have to do the work for them??!! This is utterly ridiculous that they expect their customers to do this!! My husband called 2 days later, and STILL they have the wrong address after I provided them with the correct one TWICE!!! Absolutely disgusted!!