Service Provider's disservice

<p>It saddens me that each and every month I faithfully pay for a service I have to suffer through.</p> <p>I have LTE (that promises speeds up to 100mbps), but ADSL speeds are faster than my speeds.</p> <p>Problem is, I have contacted Telkom on their social media page and all they do is apologize and promise that it has been escalated, but that is as far as it goes.</p> <p> </p> <p>They have even gone as far as assign a technician to come out and have a look at my problem. The technician, Cedrick, with cell number ********** , called and made arrangements to come and see me.</p> <p>I booked leave for the day so that I could finally enjoy the services that I pay for.</p> <p>On the day, I called numerous times to said technician's number to find out if we are still seeing him, but all I got was a few rings and straigh to voicemail. I even messaged him to find out with no response.</p> <p> </p> <p>About an hour after our appointed meeting, I messaged the social media department about the problem, and about 15 minutes later I received a message from Cedrick. All the message said was, "No Sir, I will call you to confirm when I will come."</p> <p>That was it, no further communication.</p> <p>I am disgusted in their service. I am not receiving their services for free, I pay every month to get this kind of customer service.</p> <p> </p> <p>If ever they should have a competent competitor, I know they would lose at least 70% of their business because of their lack of interest in their customers.</p> <p> </p> <p>I'm 100% sure if any of Telkom's employers and employees should receive this type of service from anyone where they are paying, they would make sure that their voices would be heard and answered.</p> <p> </p> <p>I know that Telkom is an affiliation to government, so I am going to do my best to get retribution as this is my constitutional right to receive service for my money.</p> <p> </p> <p>And please Telkom, do not message me if you are not going to resolve my problem and only make promises that you cannot keep to so that I can seem happy.</p> <p> </p> <p>I strongly suggest any people not happy with the services of Telkom to also write to government about this as it is your constitutional right to get what you pay for.</p> <p> </p> <p>Disgruntled customer.</p>