Service Provider fails to cancell contract

<p>Good day</p> <p> </p> <p>I have a number of cell phone contracts with telkom, one of the contracts has expired in October 2016, i have then called and asked them to cancell my contract due to the fact that i no longer needed the benefits for the phone and i had lost the phone a long time ago and did not do a sim swap for the number.</p> <p>They asked me to send a cancellation form in November to ********** i did that on the 16th of November 2016, but they kept on billing me for the lost phone and when i called they would tell me the phone is still active and i would send the cancellation form again to the provided email.</p> <p>To this date i am still getting the same billing invoices after multiple attempts to get it cancelled.</p> <p>I have requested in the emails i sent that they must cancell the contract and give me the refund for all those months they deducted after asking them to stop billing me for the account.</p> <p> </p> <p>Please assit me in this matter as i can not talk with the consultant face to face or get the contract cancelled with the service privider and it is not fair for them to keep invoicing me for benefits i do not get anymore.</p> <p>Please find the details of the contract:</p> <p>SmartInternet 500MB + ASUS Fonepad 7 inch FE170</p> <p>Contact number ********** 756</p> <p> </p> <p>kind regards,</p> <p> </p> <p>Luvo Gantolo</p> <p> ********** 269</p> <p> </p>