Service Provider failing at providing the basics

Recently took a contract with Telkom Mobile. The sales consultant who assisted me informed me that Telkom would be offering insurance for its subscribers. This statement was supported by the fine print in their store magazine. So opted to wait, till they had introduced. This i was very interested in, since my mobile phone is an expensive device. im disappointed to say that since the 25th September 2015, my phone has not been insured. i visited their store 8th October and was told that the insurance had not been introduced yet. <br> <br> I made contact with their call centre 081180 yesterday afternoon to enquire about the insurance and was redirected to the 0861 telkom insurance contact centre. unfortunately the agent told me that my device cannot be insured because theyre only permitted to insure phones purchased from the 7th Oct. She advised me to contact the 081 180 call centre,m saying that they would be able to assist. i then called them and they told me that they couldn't assist me, and that i should contact the insurance contact centre. i refused, based on the fact that i was being sent from one call centre to the next.<br> <br> All i wanted was insurance. no one can assist me.