Service poor and installation

We have been set up with Telkom for the last year.It has taken a whole year to try fix our issue as even the technician said that its against your policy to have this running.When we got set up The technician just bridged an old dial up cable that had been here from the previous owner.The technician and any other Telkom staff who had come to see the connection asked us to report it immediately and of which we do we get no response or the famous \see you in 2 months". The second thing I experience is that always this time of year I am throttled for no given reason to about a quarter of my internet speed. If you do want to see the extreme of what the connection looks like I have photos. Thanks so much """