1 reviews | Active since Mar 2012
Service Please I beg Of you
<p>I am writing this on behalf of a friend as he has had not had a land line or ADSL for weeks. He has exhausted all avenues and spent large amounts of money on cell phone calls.The business replies on the service provided by Telkom and he is now at his wits end. Details of the fault is ref 19 CNZ260716 for service ********** 595 . The client can be contacted on ********** 196. This has now become a desperate situation and assistance is urgently required </p>
Clearly the client is not important to you nor is his plight. Again its disgusting to say the least !!!!!!
Clearly the client is not important to you nor is his plight. Again its disgusting to say the least !!!!!!
4 hours later and still no acknowledgement !!!!! Shocking
4 hours later and still no acknowledgement !!!!! Shocking
Thank you for responding . Now the next question how long does the escalation process take ?
Thank you for responding . Now the next question how long does the escalation process take ?
2nd request can you please if its not too much trouble please tell me what the findings of your escalation process has uncovered. It appears that you posted the escalation process on this page just to keep the client quiet for a few days. Your report back and service remains PATHETIC .
2nd request can you please if its not too much trouble please tell me what the findings of your escalation process has uncovered. It appears that you posted the escalation process on this page just to keep the client quiet for a few days. Your report back and service remains PATHETIC .
Despite my pleas and e mails , we seem to be no further , which is a very sad state of affairs. I only other option that i can suggest here is a change of Service Provider , it is very clear , that Telkom are just not interested in their clients. Just a note to Telkom , your clients pay your salaries. Again Pathetic service and a no care attitude !
Despite my pleas and e mails , we seem to be no further , which is a very sad state of affairs. I only other option that i can suggest here is a change of Service Provider , it is very clear , that Telkom are just not interested in their clients. Just a note to Telkom , your clients pay your salaries. Again Pathetic service and a no care attitude !
Still no joy , each time a follow up is done to 10210 , my friend is told that they are trying to fix it remotely , this being from 22.7.2016. And despite the fact that i got an SMS advising that a Technician is being allocated. Suely by now despite Telkoms issues whatever they may be this matter should have been resolved ? Its now more than beyond a joke !
Still no joy , each time a follow up is done to 10210 , my friend is told that they are trying to fix it remotely , this being from 22.7.2016. And despite the fact that i got an SMS advising that a Technician is being allocated. Suely by now despite Telkoms issues whatever they may be this matter should have been resolved ? Its now more than beyond a joke !
From: Alan Dean **********
Sent: 13 August 2016 01:40 PM
To: ********** ********** /> Subject: RE: Hello Peter Complaint
Your reference number is AI **********
This matter is still not resolved. When the client calls 10210 they advise that they are trying to fix the problem remotely ( since the 22.7.2016 ) really !
This is really bad service and extremely frustrating not to mention the impact it has on his business !
I give up with Telkom and so does the owner of the line that is not working .
I will not be sending anymore e mails or posting more on Hello Peter ( last post today ) , as it seems to have absolutely no bearing or has no effect whatsoever.
Regards,
Alan Dean
Cell 082 **********
Landline 031 ********** ( home )
031 ********** ( work )
From: Alan Dean **********
Sent: 13 August 2016 01:40 PM
To: ********** ********** /> Subject: RE: Hello Peter Complaint
Your reference number is AI **********
This matter is still not resolved. When the client calls 10210 they advise that they are trying to fix the problem remotely ( since the 22.7.2016 ) really !
This is really bad service and extremely frustrating not to mention the impact it has on his business !
I give up with Telkom and so does the owner of the line that is not working .
I will not be sending anymore e mails or posting more on Hello Peter ( last post today ) , as it seems to have absolutely no bearing or has no effect whatsoever.
Regards,
Alan Dean
Cell 082 **********
Landline 031 ********** ( home )
031 ********** ( work )