Service Outrage

my company moved to a new property/site last year 2015/09/01, before then i app**** for transfer of my business line to the new property/site but up till now nothing has been done about it. instead on the 5/01/2016 TELKOM sent me a bill of R2149.95 i should pay immediately to avoid suspension of my line,on the 6/01/2016 i paid the above amount just to avoid my line being suspended. on the 06/01/2016 i log in a call and spoke to a lady by name Arcadia she said to me that i ordered something that's why my bill went up. i told her that it will interest you to know that what they claim i ordered was decline since last year. telkom you guys are ******* i will not leave this matter here i need my refund,cancel my internet immediately i only need phone rentals.<br> Ref no:***6. ***. poor admin #TELKOM SA