Service not working for over a month

Item: Telkom
Rating: 1

On the 15 July my ADSL and Landline stopped working, I reported this to Telkom Technical support (10210) on the same day. I was given a reference of 682cwk180716, There was one technicial that came out after 2 weeks(not Telkom employed) however he noted that the Telkom Engineers need to rectify the issue on the exchange. The apparent issue on the exchange was never fixed. When i called severak times to 10210 to follow up i was advised that the request was closed, despite asking the technical support staff several times for assistance no joy to be had. The support staff really do not care about helping the customers as every consultant i spoke to on 10210 did not wanto assist me and rather opted to give me a generic answer that someone will phone me.. I phoned again on the 17th to follow up , once again i am told that someone will call me. Out of fraustration I asked that a Team leader contact me as my service has been offline for over 30 days. The supervisor Tando never called me back. Telkom your service is not acceptable, what makes it even funnier is that when i logged the fault your consultants advised that the issue would be resolved within 24-48 hours, Telkom you are 672 Hours over your agreed resolution period.. Additionally i have logged a dispute for my last invoice as i will not pay for a service i did not get, no feedback has been received regarding this. It just seems that with Telkom, whatever they feel like doing they do, furthermore if your a paying customer and have a issue they dont care. Worst service for alot of money.

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