dN
doti N
1 reviews | Active since Nov 2017
09 Nov 2017, 15:52
Service not Used -Billed and listed-they are unable to provide me with a recording of the service I've taken
Telkom called offering a service of that they were promoting -5gig day 5gig night for R200-per Month-
confirmed everything on the phone with the banking instructions -
received the product -used the service first Month -No debit order run from them No follow up nothing -next month they suspend the service without notice nothing-
called them to ask what was happening -was told that the 3rd month the debit will follow according nothing still-
Now i am expected to pay a service that i don't use and i never optioned for the service to be cancelled -requested my voice recording and they are unable to assist-
how can one be requested to pay for something that one doesn't use-
Helpful (0)
Replies (1)0
Replies (1)dN
doti N's updateReviewer Update
21 Feb 2018, 12:24I spoke to a consultant by the name of Thanbeka-
She advised that i should send through a 3 month bank statement in order to determine if an instruction was made - i have then sent through the statement which prove no instruction was carried out as i have not used this service as from initial sales date- no one has called me or explained this to me as i am now being consulted by debit collectors - the process was unfair on zero bases nor can they prove that i took the package- i also requested a recording to determine if the account number provided was not invalid as i am confident that my account was according at that particular- i humbly ask that this matter be looked in light in order to view conclusion based-
From: Ndaba, Kamogelo: Absa
Sent: 26 January 2018 13:01
To: **********
Subject: Case Number- ********** 0-ID Number- ********** 289088-Kamogelo Ndaba
Importance: High
Good day Thandeka-
I Hope and trust that you are well-
As per prior Telephone conversation –attached Please find Supporting statement document as requested –
I trust that you will find everything according-
-Please confirm once email has been received
Really appreciate your assistance in this Note-
dN
doti N's update21 Feb 2018, 12:24
Reviewer Update
I spoke to a consultant by the name of Thanbeka-
She advised that i should send through a 3 month bank statement in order to determine if an instruction was made - i have then sent through the statement which prove no instruction was carried out as i have not used this service as from initial sales date- no one has called me or explained this to me as i am now being consulted by debit collectors - the process was unfair on zero bases nor can they prove that i took the package- i also requested a recording to determine if the account number provided was not invalid as i am confident that my account was according at that particular- i humbly ask that this matter be looked in light in order to view conclusion based-
From: Ndaba, Kamogelo: Absa
Sent: 26 January 2018 13:01
To: **********
Subject: Case Number- ********** 0-ID Number- ********** 289088-Kamogelo Ndaba
Importance: High
Good day Thandeka-
I Hope and trust that you are well-
As per prior Telephone conversation –attached Please find Supporting statement document as requested –
I trust that you will find everything according-
-Please confirm once email has been received
Really appreciate your assistance in this Note-