Service not received

On wednesday 2015/10/16 my ADSL light stopped shining on my modem. I contacted Telkom they tried to fix it and told me that my complaint will be given through. 2015/10/17 I phoned again and the person informed me that it will take 3 working days. I respect the idea of 3 working days needed to repair a broken line or whatever the fault was, but on 2015/10/18 i received an sms saying the following: Dear Customer your report reference 659CTK151015 was restored. If the problem still exists please contact Telkom....still nothing worked. I phoned again on 2015/10/18 and they told me that they propably still working on it. So how do I get sent a msg that tells me its fixed when it is not. Especially when I pay alot of money for the sercive that I am not receiving. If I dont phone Telkom then they will never phone me back. Its easy for them to send a Bill thats outstanding but not easy to fix errors which is on their behalf. How long should I wait for me to have my internet back which I work from?