CB
Christoff B
1 reviews | Active since Jun 2013
12 Apr 2016, 08:34
Service not received
This is a complaint on behalf of My spouse dads landline. ***. They have been without internet for the last 3 weeks. They phoned and asked to come check it out. Telkom said the problem was with them. They maybe came once to check what is wrong. And could net get into the house next door where they said the access point to the ADSL is better. They never came back. Never let us know what the problem is. It should not be our job to contact telkom again to see if they progressed. 3 weeks no Internet and we still pay for ADSL. Why do we pay for a service we dont receive. No communication from them, no service.
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Telkom's replyOfficial
12 Apr 2016, 09:18Hello Stofenator,
Thank you for making contact with us and bringing this to our attention and taking my call.
As discussed, i have made arrangements with the assigned field technician to contact you directly and make appropriate arrangements to gain access when possible during the course of the day. We will up to confirm the line status at a later stage.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention and taking my call.
As discussed, i have made arrangements with the assigned field technician to contact you directly and make appropriate arrangements to gain access when possible during the course of the day. We will up to confirm the line status at a later stage.
***
Regards
keagan
Telkom Social Media Team
Telkom's reply12 Apr 2016, 09:18
Official
Hello Stofenator,
Thank you for making contact with us and bringing this to our attention and taking my call.
As discussed, i have made arrangements with the assigned field technician to contact you directly and make appropriate arrangements to gain access when possible during the course of the day. We will up to confirm the line status at a later stage.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention and taking my call.
As discussed, i have made arrangements with the assigned field technician to contact you directly and make appropriate arrangements to gain access when possible during the course of the day. We will up to confirm the line status at a later stage.
***
Regards
keagan
Telkom Social Media Team