1 reviews | Active since Mar 2017
Service not fixed after 4 months.
<p>We moved premises beginning of December, and we logged a transfer request mid November, and they kept giving us a date that they will assist, and three times, these dates weren't met, this went on into the new year, and again, they gave us dates for the transfer that were not met. Eventually on 14 Feb our services were transferred, and everything was working, only for a few days none the less. On 16 Feb our services went down again, no telephone, no internet, and we have logged 5 faults with Telkom, where 4 were resolved as services has been reinstated, even though it was not, we have been fighting with them, and advising that the services is still down, no telephones or internet. Eventually someone came out again and "fixed" the problem, and we are able to make phone calls, but not receive, as it says the number does not exist. The technician that came out to assist advised that there is a problem with the phones that we use to try and dial our landline number, but it is impossible for 36 mobile phones, and two different landlines to give this problem. Our last ticket that was logged is still open, and we have had 3 updates that a technician has been sent to assist, even though no one has showed up. We have had issues for months now, and have lost clients as they say they can't get hold of us, and that this is unprofessional. This seriously is an outrage how "trained" Telkom technicians can't even fix their our services, it is quite unsettling to know that our infrastructure are in these hands.</p>
Good day Shaun,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Shaun,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
