Service not close to what is advertised!

I am a long standing Telkom customer. I pay for a 10meg data line with a phone but actually get 1.8meg and the phone doesn't work. This has been going on for around a month already. I have a family member in Tulisa Park who also cannot get a consistent phone line and after numerous complaints gets the usual response of it was cable theft. This problem has been going on for months and still she is expected to pay for a totally non existent service.<br> Telkom, like all other government linked entities can't even provide a basic phone line consistently let alone a high end, very expensive data line.<br> Oh and have you ever tried to get some technical service on a weekend from them. . . Impossible