EB
Elsa B

1 reviews | Active since Sept 2015

03 Sept 2015, 08:44

Service not cancelled & no callback!!

I first went to Telkom Stellenbosch at the end of March, in order to give a month's notice to cancel my Telkom line & broadband by the end of April as I was leaving the country.<br> I went back in twice after that to ensure that the cancellation order has been placed and that I don't owe any money - I was assured each time that everything is in place and that I don't have to worry about anything. <br> Imagine my (not really) surprise when I kept receiving bills each month while I was abroad, and eventually threatening letters - all due to your own incompetence. <br> I tried raising a dispute online, but that didn't work the first time and I got no response. The 2nd time I tried I was told my account had been suspended so I couldn't raise a dispute!<br> I am now back in the country and had to spend more hours waiting in line and talking to your agent who frankly doesn't fill me with confidence that he will get in sorted, as he was the person who was supposed to make sure it was cancelled in the first place. He has raised ANOTHER dispute and I am waiting for a call from Telkom to try and resolve the issue - and in the meanwhile I am getting a bad credit rating. <br> CALL ME AND SORT THIS OUT!!

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Replies (1)
Telkom
Telkom's reply03 Sept 2015, 09:09
Official
Hello eel1000,

We regret to hear this.

Please note your query has been handed over to our Cancellations team for assistance and feedback will follow.

Ref SM141878.

Apologies for any inconvenience caused

Regards,
Didi
Telkom Social Media Team
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