Service not as promised on ADSL product

I have a supposed Telkom 10Mbps ADSL line on the above number. Since this ******* has been installed in October 2017 I have NEVER had close to the 10Mbps download speed as quoted.

Numerous complaints have been logged by me and every time I am told that they (Telkom useless technicians) can find nothing fault on the line. Yet the speed fluctuates between 1Mbps to 4.5Mbps at any given time. NEVER more than 5Mbps.

Why do I have to keep on paying for a service I am NOT getting as promised.

Please come and remove your Telkom equipment and cancel the supposed 10Mbps ADSL line contract with immediate effect. Should this not be done within the next 24 hours I will start legal proceedings with all the facts at hand.

I am fedup with being exploited by the likes of Telkom and the no care attitude they have towards their customers.

All I have been asking is to get the actual product that I am paying for, and you never have to ask for the payment, but all I get from telkom is a bunch of excuses and NO PRODUCT!!!!

24 Hours - either I have the 10Mbps line continuously by then or you have fetched your equipment and cancelled my contract.

And as a bonus complaint, my telephone line is also not working at all!!!!!!

Awaiting your soonest reply.