Service Not Activated-Telkom *****s my money-Telkom Refuses to cancel service

So Telkom Suspends my LTE service, I understand this due to non-payment but this will be explained in the second part of this Review. Telkom Debits my wife's account and doesn't activate the LTE service, I gave it 24hours and it is still not activated, I am tired of waiting for Telkom to decide when they want to activate the services. I HAVE PAID SO GIVE ME MY SERVICE PLEASE.

Part Number 2: End of October I put a cancellation order for my ADSL package to cancelled by Telkom at the Telkom Direct Shop. I ask the Telkom Employee how long will it take to be cancelled he informed me that is will take 7-14 working days, at the same time I take out my current LTE service. End of November I still get a bill for my ADSL service for a full month of use, service is still not cancelled up until today. My wife accidentally paid the wrong account, instead of paying the LTE she paid the ADSL we spoke to accounts on the chat and they informed my wife that they will transfer the funds from the ADSL account to the LTE account. after 3 days our LTE service is suspended and there was no transfer of funds, we contact Telkom again this time via 10210 and they informed me that this is not possible to transfer funds between accounts.

So Telkom will not give me back my money for a service they should have cancelled almost 2 months now.