Service? None at all

<p>We wanted to get the LTE Uncapped Special for R799, during the month of June. We tried to get it through online applications, but the process failed us. </p> <p>1. The online LTE special request did not work, on multiple days, during June 2016</p> <p>a. Most occasions it just hung when the details were filled in</p> <p>b. At least 3 times, across several days, the full details were filled in but no e-mail or phone call from Telkom was ever received. Not even the promised confirmation e-mail from the system.</p> <p>2. Tried phoning Telkom. Was not successful, went from pillar to post, with some sales staff not even aware of the special offer.</p> <p>3. Walk-in office – Kollonade Retail Park shop in Pretoria</p> <p>a. Filled in form Tuesday 28 June</p> <p>b. Was warned there were stock issues</p> <p>c. Was promised an SMS that week to confirm</p> <p>i. No SMS arrived</p> <p>d. Tried phoning shop using number on both mall and Telkom website</p> <p>e. Two weeks later went to shop in Montana</p> <p>i. Was told by the manager the phone number on website is no longer valid, as this is a WALK IN centre only.</p> <p>ii. Was told my form is at the top of the list, but not processed because they are waiting for antennas from a local company. They also had no lead times.</p> <p>iii. I thought the attitude of the lady helping me was a bit smug and rude. No offer to call when they know something, no feedback. Just, we do not know. Next customer please.</p> <p>4. In our area, I have heard that no more LTE modems are being sold, as Telkom, quite rightly, does not want to over subscribe the service. In effect, I believe we will not get the LTE deal for R799 as promised.</p> <p>In summary:</p> <p> 1. Telkom’s online application process failed both us and several people in our office. Only 1 person I know of got that working.</p> <p>2. Phoning in is a nightmare of waiting, wrong extensions and so forth. Sales staff did not know about the uncapped LTE deal.</p> <p>3. Service in shop is not satisfying.</p> <p>4. Not knowing when a supplier is delivering goods is not acceptable.</p> <p> </p> <p> </p>