service non-existent, empty promises galore
<p>Ive been trying to get some feedback from telkom for over 2 weeks, I was promised someone would attend to my issue in 72 hours.</p> <p>that came and went.</p> <p>I was then alleged to have been allocated to someones callout card the day I called back. No-one contacted me..</p> <p>After calling back again I was asked to wait a further 72 hours and would be contacted.</p> <p>that came and went.</p> <p>I called back and started to demand to speak to managers .</p> <p>I was told said Manager would be in contact that day.</p> <p>No one called.</p> <p>I called back the next day and asked to speek to another manager and a Mr Ndaba did call me back.</p> <p>He too couldnt help me but forwarded an email to the supposed department concerned., said someone would be in contact that day ad gave me his email address if I needed to follow up.</p> <p>No-one has contacted me still, and Mr Ndaba hasnt rep**** to my mail requesting feedback the next day.</p> <p>Today I called back requesting again to speak to managemet or their seniors. I was told they were unavailable but the person I spoke to would personally make sure they got me request and call me back.</p> <p> </p> <p>AGAIN NOTHING!</p> <p>But at the end of this month Telkom will deduct their service charge for no service rendered.</p> <p> </p>
Hello brendon-mcnee
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Hello brendon-mcnee
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
