Service - Non existent

After waiting weeks - finally Telkom made an appointment for today (be available Full day,have ID available, etc etc). I took a day off from work, and TELKOM NEVER ARRIVED !! No Call, No SMS, No eMail...<br> How can a company like this be in business ? Looking here at all the complaints with Telkom, I realised that this is a very bad reflection on the type of management that Telkom appoint (starting right at the top!!) - what a useless bunch to accept this type of bad service day after day, month after month . My sympathy with the few dedicated people still working there...