Service Non Existent

<p>I have been struggling for almost 5 months to get a case resolved, everytime I log a case, which have been atleast 15 times, the case gets closed before the issue is resolved, I have not been contacted by any Telkom consultant in the 5 month battle I have had and spent countless amounts of airtime and time to attempt to get my case sorted out.</p> <p> </p> <p>I speak to new consultants everytime I call and explain the same problem from beginning to end to get the same result everytime. My case has to be escilated to the "back office" that apperently is filled with ghosts and/or idiots whom constantly close cases without even contacting the client. I have requested over and over that I be provided with contact details to be able to speak to the 'back office'but have been denied every time. Why can I not speak to the person resolving my case? Perhaps if the ghost idiots in back office dealt with the clients themselves they wouldn't jus close cases and collect payslips without any accountability. </p> <p>I have sent over 50 emails without any response from any of the consultants except for "your case has been escilated"</p> <p> </p> <p>Currently my Internet has been off for over a week and I am not the one that is at fault!</p> <p>Where can I go to get help? Who can I speak to? I have done everything in my power to help you help me but have received nothing but ****. There is no responsability or accountability within telkom. the ball keeps getting passed around and dropped along the way, but every body gets payed regardless so why care?</p> <p> </p> <p>Please stop being like the ANC and answer for your mistakes, be part of the solution not the problem. Hou op assholes wees en doen julle donderse werk!</p> <p> </p> <p>By the way I have recommended the uncapped LTE packages to many people over the last 11 months since I received myne and more than a couple have gotten the same deal after my recomendation. I have shown my support to Telkom and now I need to receive support from you.</p> <p>(Excuse my spelling I'm Afrikaans and ****ed off)</p>