Service NO Service

Has Telkom finally lost the plot? They phone me four times a week trying to ram their fibre installation at me but they cannot even service my landline. I was astounded when I reported the fault that a technician was there 1 hour later even though he had no appointment. But he advised me he was coming back the next day. I am still waiting. One week on and I have managed to 'chat' to an online agent who assured me they would escalate to technical. Today, you cannot even chat as the agent 'hangs up' and reverts to home page. But not sure how I would be confident in their fibre offering if they cannot make a flipping telephone work.