Service No More

<p>I have been trying since 13 February to take up the February deal to no avail. Initially I went to the Franchise store in Tygervalley only to be told I was on a contract. I then contacted Telkom where Mildred Frans assisted in correcting that. I then went back to the store twice that week and was again turned away due to their lack of wanting to contact Mildred to assist.</p> <p> </p> <p>I then tried calling the Telkom Direct store in Tygervalley to assist. I was then contacted by Diane on Thursday 16 February and shortly thereafter by Brent Abrahams. He then sent through an application form and I submitted along with all the relevant documents.</p> <p> </p> <p>I then followed up with him on Friday 17 February where he confirmed via email that the application had been approved. I then went into the store on Saturday where Tammy attempted to assist me only to be told that the application had not bee submitted but that she would assist. During the process she advised that their system went off-line and I would not be able to conclude the contract. She assured me that she would contact me over the weekend to inform me as to the status of the off-line issue, to date I am still waiting for that call. </p> <p> </p> <p>I then went into the store again yesterday and spoke to Brent Abrahams who advised that the application was now with the credit vetting department and had been since Saturday, the day after he confirmed, in writing, that it had been approved. Tammy did not advise that, she confirmed that they were off-line.</p> <p> </p> <p>When, once again, I followed up with Brent today I was told that it was still with credit vetting, after having written confirmation that the appication had been approved.</p> <p> </p> <p>I am not entirely shocked at the three ring circus in play but now want to withdraw my application for this contract. I have enquired both via email and via WhatsApp, which was requested by Brent, to no avail.</p> <p> </p> <p>Please could somebody contact me in order to resolve this issue as it seems crazy to take more than 7 working days to take out/renew a contract with a provider.</p>