Service nightmare with Telkom

I moved premises and requested my line be moved. This was on 3 October 2017. As from now this had not been done. After endless calls and the same excuses of system errors, order numbers not being allocated, lodged disputes , escalation of disputes, escalation orders and then back to logging of new order numbers I now finely had enough I have now decided to terminate my service well another headache was advised by call center (wont call it service center because no service exist ) I can go cancel by my nearest Telkom . After which in return i was told by the agents at Telkom that I have to do it online. Now i registered and it is no surprise to me that this system is also non functional just like the staff. Besides spending 40 min average on calls with Telkom (AT MY COST) (MORE THAN 6 HOURS STARTING OCTOBER 2017) Telkom expects me to pay which I have done at R 500 PM) for service i am not getting. This I constitute as THEFT how can you insist on taking money for services rendered when you are not rendering any service. The annoying THING you must listen to when you on hold for 40 min a time states "SET YOURSELF FREE" Please Telkom I am begging you to set me free from this nightmare that is dealing with Telkom. My advise to all consumers is that if you are considering doing business with Telkom rather keep your hard earned cash and search for other options. The stress is just not worth it. Telkom is not a service provider they are a stress inducer!!!