Service LOCKED! 8.ta TELKOM

Item: Telkom
Rating: 1

After having problems with my personal bank account, my Telkom Debit Order (dd 25 April 2017) was rejected. A couple of days later I made an EFT (on 2 May 2017) to pay the account up to date. I then went into the branch on 3 May 2017 to speak to a consultant regarding the payment and to inform Telkom (8.ta) that the account has been paid. The consultant confirmed that the payment could be seen on the account/system and that I should ignore any sms's. From 6 May 2017 I continued receiving sms's on a daily basis, so.... I ignored the sms's as recommended by your staff member. On 23/5/2017 I received an sms informing me that my service has been interrupted & to contact 8.ta. I then phoned Telkom only to be told that I should look at my Terms & Conditions and the consultant on the otherside of the line was abrupt and rude. On 30 May 2017 I only had a chance to go into Telkom, had to take a 1/2 day's leave to do this, and I spoke to the Branch Manager (a lady) at Telkom Centurion. I told her that I was not leaving until my service (on 7x devices) is restored. I was told the matter has been 'emailed' and they waited for a response. I then insisted that they phone (whoever) I tell them them I am actually sitting in the branch waiting for assistance and the reconnection of my services. Well I sat for a couple of hours, eventually I had to go & fetch my son from school. The next day a gentleman from Telkom called to say that my service as connected. That's correct, ONLY MY PHONE was connected, and not the other 6 devices.... On 19 May 2017 my service was blocked and haven't had service since then. NO one at Telkom 8.ta can help, and I am at my wits ends. No service for 2 weeks, which I paid for and made an effort to inform Telkom 8.ta. I would most probably go into Telkom again to fight, which I have to put in another 1/2 day's leave to sort out. I am on the road all the time and need my phone and data, as well as the other devices. Telkom 8.ta is useless! I am so sick and livid with their level of service which is non-existant and their no-care attitude. On 3 June 2017 I received my updated Invoice dated 1 June 2017 and guess what, TELKOM 8.ta still couldn't find my Debit Order which now went off smoothly on 25 May 2017. So my account indicates an arrears amount. This is now affecting my credit record.... what is TELKOM 8.ta going to do about?!! Probably nothing!!!! I will not renew my contracts with Telkom 8.ta when they expire. I've had it! And I still don't have service on any of my other devices. Great! A credit would be nice for all the hell they've put me through.

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