Service levels are a joke

<p>iv been fighting to get my contract cancelled, been on a month to month and sent cancellation in store and to the email address, this was done in April, I followed up and sent again in May, to follow up again and only find they processed the cancellation on the 9th of June... WHOS FAULT IS THAT??</p> <p> </p> <p>cant hold a customer liable for your staff not doing the job they are being paid to do, I have been back and forth since August waiting for something to make contact with me to sort this out but everytime its me having to call and follow up and I am getting no where, feedback is shocking. there MUST be a out to speak to someone to have the process made smoother.</p> <p> </p> <p>I have recieved a sms saying iv been handed over to nudebt as my account is in arrears but everything on my side to last used of unit has been paid but no one is speaking to me to sort this out so we can get facts.</p> <p> </p> <p>I will be handing this over myself and let it be tied up and claim for damages and time and telephone calls should this not be done through our company lawyers.</p> <p> </p> <p>All i ask is for someone to make contact so we can have this sorted as this is 2016 not 1990 and the technology we have today surely we can make processes and peoples lives easier and simpler I mean seriously</p>