Service level not met

I booked my mobile device in on Sunday the 6th of December last year as the people in the store weren't able to assist me with the problem.. I spoke to a consultant, as well as the in store technician and he also hadn't seen anything like I've shown him before although forums showing it to be a very common problem- Please see the link below:<br> <br> [URL Removed]<br> <br> The original technician also checked the phone & saw the phone was not liquid damaged as can be seen on the Job card (TRJ009931). He said the phone would need to be sent away and it would take about 2 weeks originally. A month has passed and I went to fetch the phone yesterday, a different technician in store (Shaun who was VERY helpful) shows that the phone indeed is NOT liquid damaged as he compared it to another Z3 in store. He went on to say that if the phone was liquid damaged it wouldn't go on at all. He informed it is indeed software related as the phone charges, goes on but then switches off, starts up and switches off again and again. Shaun said they cant confirm if the phone was water damaged in JHB or in store.