Service level as bad as expected.

Finally upgraded my 4mbps adsl to 10mbps adsl as it has become available in my area. Got to use it for a few hours when suddenly just after midnight I was gifted with a red blinking light showing that I have no connectivity to the internet. It is the one that means my user credentials cannot be authenticated by the server so I logged a call ref ***1 the following morning. The person i spoke to informed me that my user name had been deleted, who knows why. Two days later still not working but according to the fault tracker everything is resolved although I can see by the still red flashing light it is not. Call again and the nice lady tells me that it shows the case is closed on her side but she can see that the username problem has not been resolved. Estimated turn around time one week she said. Please God let a competitor build a cell tower in my back yard. By the way my pensioner mother in England gets 100mbps fibre for peanuts and i can't even get lousy 18 year old vdsl technology and Telkom reckons it is doing away with adsl, like to see that.