SERVICE LEVEL AGREEMENT

TELKOM ADVERTISES ON TV HOW WONDERFUL THEIR SERVICE IS AND WHAT THEY OFFER, BUT THEY DO NOT DELIVER ON THEIR PROMISES. I HAVE NEVER HEARD THAT ONE GETS REQUESTED TO DOWNGRADE INSTEAD OF UPGRADING YOUR SERVICE. AS AN ISP THEIR SERVICE STINKS BECAUSE MY INTERNET CONNECTION SPEED IS TERRIBLE AND I AM MORE OFF THAN ON AND HAVE TO REPORT ALL THE TIME THAT I CANNOT CONNECT. THEN I GET CHARGED BECAUSE ACCORDING TO THEM I HAVE USED MY INTERNET, HOWEVER ONE STRUGGLES TO CONNECT MOST OF THE TIME AND WHEN YOU DO THE SPEED OF CONNECTION IS TERRIBLE.<br> I AM LOOKING FOR A COMPANY THAT CAN GO INTO COMPETITION WITH TELKOM BUT HAVE THEIR OWN INFRASTUCTURE.