Service - Lack thereof

<p>On 30.11.2016 I called Telkom and advised the person on the phone that I wish to provide one months notice for the cancellation of my internet service only as this will be with a new provider on 1 January 2017. On arriving home that evening, I discovered that my internet had been cancelled with immediate effect!!! I managed to get the new provide to commence their service immediately. The problem however, is that the line speed with the new provide is a 4 meg line and with Telkom I had a 2 meg line. On 9 December 2016 I emailed the "Consumer Request for Contract and Service Cancellation" form to Telkom in order for the line to "transferred" to Mweb so that this upgrade can be done. I was told that this would take approximately 3 weeeks and that I should receive a call from Telkom by 28 December 2016. Nearly a month later there has still not been a call. On contacting the call centre this morning I was informed that I must just wait - they will get to me!!! REALLY!!! Why must I pay the new provider for a service that I am not received because Telkom staff cannot follow orders. I want this attended to URGENTLY and I want the promised phone call today please. Thank you.</p>