Service just gets more shocking by the minute

<p>Around middle January I phoned Telkom to request our line be moved as we were moving end January. So then I was told as this is my husbands account he needed to phone in to put in the request (days before this call he tried and was on hold for almost an hour each time). I explained that this is getting ridiculous as he has been trying but nobody answers. The lady then informed me that we were able to do this online and we would receive a free cordless phone in doing so.</p> <p>Great so later that evening we went online and did everything, and on last page we received a message stating the request was successful and a telkom technician wpuld be in contact with us. We requested on this very site that our line needed to end on the 31 January and be "installed" on the 1st of Feb at the new address. This was extremely important as we are heavily dependant on our internet for emails (we are in the process of buying a house so access to emails are vital) and also I run a small business aswell as being a part time student.</p> <p>The first came and went and by the 3rd when we had no communication from Telkom i phoned them. I spent an hour on the phone with your agent. She promised me the Earth the moon the stars and everything in between that this will be sorted quickly and she apologized for the horrible experience. Apparently your system never captured our online request. So after a long wait she informed me everything was sorted and they should install the line the next Monday the 6th at the latest were her exact words.</p> <p>I received an sms with the order number afterwards so thought all was well.</p> <p>Monday came and went, Tuesday came and went so by Wednesday I was fuming (please take note I organized all my errands and meetings so that I would be home should they just pitch as they have done in the past).</p> <p>I spent another 40 minutes calling the call centre and lo behold I get informed that the previous lady only cancelled my contract completely and never put in a request for it to be installed at the new address. I lost it completely!!!!!! How in the hell can you have such *********** staff working with the public honestly!!</p> <p>So now new call agent put in the request to move the line. I get a sms stating that it will happen today 14 February. Not happy as it was almost a week later. Then your system could not pick up my address and only the house before me (51) which is actually a school mind you, the agent said she would put in a note that the installation should be at 52 not 51. </p> <p>So this morning i get a call from a half asleep technician saying he was at 51 but its a school so he left. I asked him where the note was on the order to say it should be 52 not 51. No its not there. I explained to him exactly where i stay. He then said oh but the line is suspended, I told him yes obviously as I am not paying for a line I cannot use at the moment (account is paid He informed me he would be here soon. It is now almost 15.30 and still no technician. </p> <p>So now once again I have to phone around and see if someone has half a brain cell and can figure out what is going on.</p> <p>This is absolutely pathetic service!!!!!!!! If you can even call it that!! </p> <p>Someone better sort this out as my patience is running extremely thin at this moment! O/N ********** 36</p> <p> </p>