Service is suspended every month

Item: Telkom
Rating: 2
Author: Claire M

I took out a new Telkom Mobile contract in November 2014. Since January, they suspend my account every month! This account is paid by debit order, which has never bounced, and has never been delayed. I have to go through the call centre every month in order to get it un-suspended. They always say the same thing, Rebecca Senoamadi is the one who suspends the account, apparently because I told her to!<br>

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Replies (1)

Telkom's replyOfficial

25 Aug 2015, 13:43

Hello theroyalset,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM138214

Regards
Luleka
Telkom Social Media Team

Telkom's reply25 Aug 2015, 13:43

Official