1 reviews | Active since Jun 2014
Service is so bad I can't even log the fault
<p>My dsl line is completely down , I hold on to the line and get disconnected after like 5 min and if I is your "automated" system of send me this message "This is embarrassing!<br /> There was a problem reporting your fault. Please Talk To Us to help resolve your problem.<br /> http://telkom.site/talktous.'" so please take note my line is down and I won't pay for the time it's disconnected </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
So after 3 weeks telkom sends a technician who plugs in a phone on the line and tells me it's fine. Says it's my router and tell me to check with a phone before calling a technician or logging a fault ,so now on his advice I've spent 4 thousand rand on basically one of the best routers possible,so now I can see the line synced but still can't connect to my isp..so before you blame the isp and say the line is fine please take note that I've tested 3 accounts from all different isps
So after 3 weeks telkom sends a technician who plugs in a phone on the line and tells me it's fine. Says it's my router and tell me to check with a phone before calling a technician or logging a fault ,so now on his advice I've spent 4 thousand rand on basically one of the best routers possible,so now I can see the line synced but still can't connect to my isp..so before you blame the isp and say the line is fine please take note that I've tested 3 accounts from all different isps