service is pathetic and ADSL still not working

Three weeks ago I had a problem with my ADSL and MWEB . Needless to say they both are still not working. I'v been on the phone to Telkom and Mweb numerous times and the one is blaming the other and I'm in the middle.I'v had technicians here got reference numbers bought a new router and still not working. Mweb sent me emails regarding the problem with the ADSL I sent them to Telkom to Selaelo Molubi email address and still waiting for a reply. In this day and age you would think the problem would be sorted in a day or two. That's wishful thinking or expecting toooo much. Three weeks later and still non the wiser. If there was competition I would go there tomorrow. Just to put the cherry on the top I phoned Telkom AGAIN yesterday gave them all my reference numbers and guess what there is nothing on there system. It's a JOKE. I will not been paying Telkom and Mweb the end of this month