Service is pathetic

My Telkom line was cut in Dec for the whole month as my account was R1777,00. I have a uncapped internet bundle with Telkom which should be with rental +- R550,00. My internet was on a week when Telkom said I owe R1500,00. Line been suspended again now for a week. Tried phoning 10210, a couple of times, where answering machine tells you to email them, of which I have also done several times, and had no response. <br> <br> Telkom service is the worst I have ever experienced.