Service is non existing

<p>Logged a fault on our internet line last week Monday 5 December 2016, we have not received any correspondence from Telkom informing us about the progress of our claim or when they will be coming out to fix the problem. </p> <p>Went into the branch and the teller told us that there is nothing that they can do except wait for our turn to be helped.</p> <p>Is that really the level of service that they are happy with giving to their client, because to me that's not acceptable.</p> <p> </p>