service is non-existent

In May I disputed a debit of R266.85 for call out fee. I was told that they will credit me for this amount. In June I did not receive the credit either but another R266.85 was debited again. In July they debited me again for R266.85 and then credited it . In August they credited two amounts of R266.85 but then redebit me with the same and added to the amount of R0.52 which should have been my account for the month. Why debit me with the amount of R533.70 which is exactly which should have been credited according to Samukelisiwe and the amount of R391.21 paid on the 08.08.2017 is correct minus the amount of R533.70 which Telkom owes me due to credits. There is also another concern which I took up regarding my subscription services which differs every month. I was advised by Dumiso in the Sales department that it was The Xtra Plus services and it should have been free of charge to me when I upgraded to 4meg line. Telkom still owes me the money they debited against my account for that when I did not give them permission to migrate my services from Free weekender plan to Xtra Plus. The extra plus should have been free of charge. Please credit all my money as I shall reserve my rights. Then they have the audacity to suspend my line even though the R533.70 which is due end of August and which should be credited to me. Please reconnect my line as I shall take this further and clear my account of the R533.70 which is not payable and was agreed upon by Mandisa and Samukelisiwe.