SERVICE IS NON EXISTENT

On Tuesday I walked into Telkom Direct store in Cresta wanting a contract for an Iphone 6. I filled in the relevant documentation and was told I could get the phone before 4 o clock that afternoon. It is now Thursday and to date I have heard absolutely nothing from either of these 2 people. It is absolutely disgusting the way they have handled the situation and the manager there is no better as when I go into the store he does not even come to the front desk. When trying to contact the store it says the mailbox is full. Is this how Telkom treats new customers.