Service is just not good enough

<p>Last week I wrote a review of the HORRIBLE service I have been receiving from Telkom regarding my landline. I received some insipid response about arranging site meetings from someone who is seated in CAPE TOWN while my problem is in JOHANNESBURG.<br /><br />Since this response there has been ABSOLUTELY NO MOVEMENT regarding any repairs to my landline. Instead I have climbing mobile data costs because the TELKOM service I pay for monthly has been out of order for two months now. I have sky rocketing mobile call costs because my TELKOM landline is out of order and I have rapidly depleting stores of civility when dealing with ANYONE on a phone... <br /><br />So I have once again followed up with TELKOM because, ironically for a phone company, they never seem able to call and update me... And now I find that my problem has be reclassified as an AREA PROBLEM and has to do with an underground cable. And this was only update yesterday 12/02/2017 - A FULL MONTH after my initial issue was reported. What boggles the mind is that they established three weeks ago that is WASN'T an underground cable problem. Is UNDERGROUND CABLE code for just leave it and it will fix itself?<br /><br />Well TELKOM I am putting you on notice - I WILL NOT be paying you another black cent until such time as I have an operational landline and ADSL line in my home, I have a WRITTEN apology for this SHODDY service and I am happy with the deductions which will be credited to my account for payments made while there has been no service. Failing all of this I will do as YOUR CUSTOMER SERVICE AGENT SUGGESTED and cancel EVERYTHING including all my business lines!</p> <p>I am sick to death of being held to ransom.</p>