Service is deplorable

I've moved into a new house and have been trying to get a fixed line and internet connection since the beginning of February. I went in to the walk in shop, got a booking for 10 February 2015. The technician arrived and could not do anything as there is no cabling to the house. He advised that he would report it and someone would come shortly, A week has passed and several phone calls and still no feedback. The website says my order number is non existent so that's no help. When I eventually got through to the extremely busy call centre today, 17 February, they dropped my call. I still have no answer and it is costing me a fortune in call bills as I do not have a Telkom line in which to call them on this so called \free number". Why is it so difficult to get hold of Telkom?"""