service is bad

I havent been staying at home.phone got suspended eventually pd different amounts given to me by the operators of telkom service.now im billed for reconnection fees when it isnt my fault.all calls r recorded.sms r giving me totally diff amounts! Wats happening in accounts.waiting 2mnths 4 response as i reportd it over twitter aswell.NOW MY ACC IS SUSPENDED AGAIN...NOT FAIR!!! I also hav other commitments. R3000 for a phone line.no ways!!! Is that why evry1 switching to Mweb...giv me a fixd amount 2 pay.i dnt mind but operators need more training. They do the call just 2 get done...and im definitely not the only 1 that complains.thats besides the hrs u wait and eventually wen u do get thru they giv u wrong amounts...not happy.plz can sum1 fix this.as my fone doesnt work wen theres loadshedding aswell.