Service is always Pathetic!

<p>I am paying for a 10mbps uncapped wifi with telkom which is linked to my telkom line. For over a month now, my line is dead. I cannot receive calls or make calls, and this causes my internet to go off and on continuosly. Everytime I call Telkom, every agent tells me the same thing that a technician is working on the problem but its been over a month and nothing has been sorted out. But when it comes to my debit order, Telkom gladly debits me on time but in turn gives me no service to resolve my problem. Cause my telkom line is not working, I have to buy airtime which I had spent so much money on, in order to call Telkom all the time as no agent is willing to call me back. All telkom agents says that they cannot call me back which is very poor and bad customer service. There is no consideration at all for customers. Now at this very moment, I am still with a dead landline and a faulty internet connection.</p>