service is a joke callcentre agents are incompetan

im on a hold as im writting for over 25min trying to resolve my query im so irate on how customer service is very poor and appolling how agents cant do their jobs when there so many people who are looking for jobs can do much better than these agent i spoke to edna tekolo who promised she will send my proof of payement to their technical department and tht wil be fixed by tuesday i corresponded with her by mail she told me she ws off duty wil callme i called again spoke to sibusiso who ws arrogent aswel he said he wil send edna tekollo email to callme she did not,seems im the joke calling having to buy airtym when im paying for a bill tht i cant use its a joke and lastly spoke to philile duma she ws irritated at first but tried to get me a case which im not sure if this will work the case she gave me is ***5 ive never been so depressed with this service and they refuse to give calls to their manager i think nothing is been tracked i want compensation from this service for this grief im spending more money then im suppose to i have to buy bundles but ive paid my bill i jus need someone to callme so they can tellme how much will it cost to terminate ill rather eat tea and bread