Service interrupted

I would like to complain about the bad service that i get everytime i call at the call center, ever since at the beginning of july i have been trying to do a dispute on the Errors amount i was charged were by, the contract date and the date they Debited wasn't the same. Mind you that not solved until today. During the weekend on the 05.10.2024 i received an SMS saying my service has been interrupted i should call, Okey fine i call yesterday. The lady i spoke with told me payments are not allocated as yet i have to wait for 24hrs like seriously i pay on time nd now i have to wait for people who are not doing their job. Today again i phone as the 24hrs period is finished the lady tells me that it is not resolved she has to log a call for her manager to attend to it so i have to wait another 24hrs. I'm really disappointed with the way telkom treat their customers i have 4 to 5 years now dealing with them but it seems as if i am not valued anymore.

Regards Sthembile Phungula ***