DS
Duck S

1 reviews | Active since Jun 2017

03 Mar 2018, 03:55

Service in Estcourt March 2018

After my previous bad review (https://www.hellopeter.com/telkom/reviews/service-in-estcourt-1- ********** ) I am delighted to have you back in top shape in Estcourt! In actual fact, I am using Telkom Mobile on a Mobile Weekend Surfer bundle now to type this! WOW! About 6 months later and the service is almost perfect. Now you just need to bring your Telkom Mobile store with a full on-site support service and you would get another star from me...

PS: What is this story that if I port back I have to wait 16 DAYS i.s.o. 48 hours? I ported out 'cos of your (non-existent) service! Now you are back, I am a loyal customer and I get treated like a traitor! I am currently the only dedicated 8ta RICA agent in Estcourt until your store is back. I want to promote you for the FREEME bundles and my mobile "landline" number is stuck in Cell C 'cos you have issue about me temporarily using Cell C for essential services that are not allowed to roam! You are not roaming on MTN anymore, so I need to move my "landline" back to the best internet service: YOU! You already holding this up due to the weekend (you're not working) and me sending the PORTME at 06h15 on 1 March 2018 (which put the 48 hours end on Saturday morning), now I have to wait another 2 weeks!

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Replies (2)
DS
Duck S's update10 Mar 2018, 03:05
Reviewer Update
There are still issues with your new service. You need more towers as there are dead spots where the services goes back on roaming. Try the Nestle building and Forderville Community Centre. I want to promote Telkom Mobile as a RICA agent (I am registered with AWESIM), but these issues might deter potential users. It is time to bring back your support store.
DS
Duck S's update10 Mar 2018, 03:07
Reviewer Update
Regarding the port back: the issue was successfully resolved on Monday, 5 March 2018, after a second application to port.