Service = Hell on earth

<p>On the 17th of March I reported my ADSL line for the umteenth time. My download speed is 0.09Mbps and upload speed is 0.06Mbps. On the 22nd I phoned to followup on the fault as nothing had been done yet, and neither had I been contacted (Telkom service at its BEST). At about 16:00 a technician phoned me and asked me what the problem was and I explained it again and he said that he would replace the port in the exchange and he mentioned that he did not even know where the exchange is!!! At 18:28 I got a text stating the following "TELKOM ADSL ********** 375(ref168C20017) restored. Reply to this SMS within 24 hours with NO if service is still faulty else with YES". At 18:50 I rep**** with "NO" . I phone 10210 this morning to be told that the fault had been closed, yet the fault has not been repaired.</p> <p> </p> <p>I would like to know:</p> <p>1. how the fault could be closed even when I had rep**** that the fault had not been repaired?</p> <p>2. When this fault will be repaired?</p> <p>3. Why this fault has to be reported month after month?</p> <p> </p> <p> </p>