SERVICE GOT SUSPENDED AFTER PAYMENT WAS MADE!!!!!

I am absolutely disgusted with Telkom, they have suspended our Line due to non-payment. Today I received a notice that we should pay R1151.84 to get reconnected, which brings me to my question, where do they get that amount? If the people in admin were doing their job correctly, they would have seen that the account was paid on the 26th of July through FNB via EFT, which is also linked to the Telkom account, the reference number for payment is ***, the amount paid was R603.85. So I demand reconnection of my Line right now, and not within 48hrs as it is a Business Line as well. And we would also like to have a refund for this time being that we are off line, it's disgusting!