Service going from bad to worse

<p>This is now the 4th time I have placed the same complaint on HelloPeter. All I'm wanting for is to receive my account via email. I used to receive it via this method until five months ago, when I stopped receiving an account. All I get is promises that it would be sorted out or that someone will contact me. Since my post on the 1st August, no one has contacted me as promised, other than me receiving a email with the biggest lot of nonsense. In it, it was stated : </p> <p>"We sorry about the delay I responding to your request, records indicate the account is monthly to the email ............... which was updated by Zulpha on the 17th July which your next account will be issued on the 11Aug and will be sent to that email address as requested</p> <p>Should you not receive the invoice please advised</p> <p>We will closed the case as resolved should there be any further queries please advised and email us ."</p> <p>The email address mentioned in the email is not my address and my email address has never change. Also, the account that was attached to the email, was not mine and belonged to someone else.</p> <p>Surely there must be someone at Telkom that can sort out a simple instruction? That is to arrange for my account to be sent to me monthly via email.</p>